Legal

Privacy Policy

How we collect, use, and protect your personal information.

Last Updated: June 2026

1. Introduction

F&T Property Partners ("we", "our", "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, process, and disclose your personal data when you visit our website, use our services, or interact with us.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable data protection laws. Please read this policy carefully to understand our practices regarding your personal data.

2. Who We Are

F&T Property Partners is a London-based property investment and asset management company providing professional short-term rental management, property investment services, and related consultancy.

We are the data controller responsible for your personal data. If you have any questions about this policy or our data protection practices, please contact us using the details in Section 15.

3. Information We Collect

We may collect, use, store, and transfer different kinds of personal data about you, categorised as follows:

  • Identity Data: Title, full name, date of birth, nationality, and photographic identification (e.g., passport or driving licence).
  • Contact Data: Email address, telephone numbers, and postal address.
  • Property Data: Information about properties you own, manage, or are interested in, including location, size, value, ownership status, and tenancy arrangements.
  • Financial Data: Bank account details, payment card information, income details, and credit history where necessary for our services.
  • Technical Data: IP address, browser type and version, time zone setting, operating system, device information, and browsing behaviour collected through cookies and similar technologies.
  • Communication Data: Records of correspondence, emails, telephone calls, enquiries, feedback, and survey responses.
  • Usage Data: Information about how you use our website, services, and marketing communications.

4. How We Collect Your Information

We collect personal data through the following methods:

  • Direct interactions: When you complete our contact forms, sign up for newsletters, book property viewings, request valuations, or enter into a service agreement with us.
  • Automated technologies: As you navigate our website, we automatically collect Technical Data and Usage Data through cookies and similar tracking technologies.
  • Third parties: We may receive information from property listing platforms, referral partners, credit reference agencies, and publicly available sources such as Land Registry records.

5. How We Use Your Information

We use your personal data for the following purposes:

  • To provide and manage our property management, investment, and consultancy services.
  • To respond to your enquiries, arrange property viewings, and prepare valuations.
  • To process bookings, payments, and tenancy agreements.
  • To communicate with you about our services, market insights, and promotional offers (where you have consented to receive such communications).
  • To verify your identity and conduct due diligence checks.
  • To improve our website, services, and customer experience.
  • To comply with our legal and regulatory obligations, including anti-money laundering (AML) and know-your-client (KYC) requirements.
  • To detect, prevent, and investigate fraud or other illegal activities.

6. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following lawful bases:

  • Consent: Where you have given clear, explicit consent for us to process your data for a specific purpose (e.g., receiving marketing communications). You have the right to withdraw consent at any time.
  • Contractual Necessity: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
  • Legal Obligation: Where processing is necessary to comply with a legal or regulatory obligation (e.g., anti-money laundering checks).
  • Legitimate Interests: Where processing is necessary for our legitimate business interests or those of a third party, provided your fundamental rights and interests do not override those interests. Our legitimate interests include operating our business, improving our services, and marketing our offerings.

7. Data Sharing and Disclosure

We may share your personal data with the following categories of recipients:

  • Service Providers: Trusted third parties who help us deliver our services, including property management platforms, payment processors, IT service providers, and cloud storage providers.
  • Professional Advisers: Solicitors, accountants, surveyors, and insurance brokers who provide professional services to us or on your behalf.
  • Regulatory Authorities: Where required by law, we may disclose your data to HM Revenue & Customs, the Information Commissioner's Office, law enforcement agencies, or other regulatory bodies.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the relevant third party.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not sell, trade, or rent your personal data to third parties for their own marketing purposes.

8. International Data Transfers

We primarily store and process your personal data within the UK and European Economic Area (EEA). Where we transfer your data to countries outside the UK or EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or an adequacy decision by the UK Government or European Commission.

9. Data Security

We have implemented appropriate technical and organisational security measures to protect your personal data from accidental loss, unauthorised access, alteration, or disclosure. These measures include:

  • Encryption of data in transit (TLS) and at rest.
  • Secure, access-controlled servers and databases.
  • Regular security assessments and penetration testing.
  • Staff training on data protection and confidentiality.

10. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, and applicable legal requirements.

Generally, we retain client data for a period of six years following the conclusion of our engagement, after which it is securely deleted or anonymised.

11. Your Rights

Under UK data protection law, you have the following rights in relation to your personal data:

  • Right of Access: You have the right to request access to the personal data we hold about you (commonly known as a Subject Access Request).
  • Right to Rectification: You have the right to request correction of inaccurate or incomplete data.
  • Right to Erasure: You have the right to request deletion of your data where there is no compelling reason for its continued processing (subject to legal obligations).
  • Right to Restriction: You have the right to request restriction of processing of your data in certain circumstances.
  • Right to Data Portability: You have the right to receive your data in a structured, commonly used format and to transmit it to another controller.
  • Right to Object: You have the right to object to processing based on legitimate interests, including direct marketing.
  • Rights in Relation to Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing where they produce legal effects concerning you.

To exercise any of these rights, please contact us using the details in Section 15. You will not usually have to pay a fee to exercise your rights, and we will respond to your request within one month.

If you are not satisfied with how we handle your request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): www.ico.org.uk.

12. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and support our marketing efforts. Cookies are small text files stored on your device by your web browser.

We use the following categories of cookies:

  • Strictly Necessary Cookies: Essential for the operation of our website and cannot be disabled.
  • Functional Cookies: Enhance functionality and personalisation based on your preferences.
  • Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymised data.
  • Marketing Cookies: Track your browsing habits to deliver relevant advertisements and measure campaign effectiveness.

You can manage your cookie preferences through your browser settings or via our cookie consent banner. Please note that blocking certain cookies may affect the functionality of our website.

13. Third-Party Links

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to review the privacy policies of every website you visit.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any changes will be posted on this page, and where appropriate, notified to you by email. We encourage you to review this policy periodically for the latest information on our privacy practices. The date at the top of this policy indicates when it was last updated.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:

  • Email: info@ftpropertypartners.com
  • Phone: +44 7782 228397
  • Address: London, United Kingdom

You also have the right to contact the Information Commissioner's Office (ICO) at any time: www.ico.org.uk or via their helpline: 0303 123 1113.